Privacy Policy

Effective Date: October 28, 2025

Yume (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you access or use our mobile application, website, and related services (collectively, the “Platform”).

Please read this Policy carefully to understand our practices regarding your personal information. By accessing or using Yume, you agree to the terms of this Policy. If you do not agree, please do not use our Platform.

1. Scope and Applicability

This Policy applies to information we collect:

  • through our mobile application or website;
  • when you create an account, make a booking, or complete a payment;
  • when you explore destinations, view travel content, or interact with experiences;
  • when you communicate with us via email, chat, or customer support.

This Policy does not apply to information collected by third parties such as travel providers, payment processors, or advertisers whose services may be accessible through our Platform.

Yume is not intended for children under sixteen (16) years of age. We do not knowingly collect or store personal information from minors.

2. Information We Collect

We collect both Personal Information (data that can identify you) and Non-Personal Information (data that cannot identify you directly).

A. Information You Provide Directly

  • Name, email address, phone number, and date of birth;
  • Billing address, payment method, and transaction details;
  • Travel preferences, itineraries, wishlists, and booking history;
  • Reviews, ratings, and content you post or upload;
  • Communications or feedback submitted to our support team.

B. Information Collected Automatically

  • Usage Data: Pages viewed, features used, and session duration;
  • Device Data: Device ID, IP address, browser type, and operating system;
  • Location Data: When enabled, real-time location to recommend nearby experiences or destinations;
  • Stored Files and Metadata: With your consent, access to uploaded photos or files for itinerary sharing or profile customization.

You can revoke access to location or file permissions at any time via your device settings.

C. Tracking Technologies

  • Store login preferences and session information;
  • Improve Platform performance and analytics;
  • Deliver personalized recommendations and advertising.

You can manage cookie preferences in your browser or app settings. Disabling cookies may limit certain Platform features.

3. How We Use Your Information

  • Operate and maintain the Platform and related services;
  • Process and manage bookings, payments, and confirmations;
  • Communicate updates, support messages, or account notices;
  • Personalize travel recommendations and user experiences;
  • Improve our services and measure performance;
  • Send administrative or promotional communications (with your consent);
  • Detect and prevent fraud, unauthorized access, or misuse;
  • Comply with legal obligations and enforce our Terms of Service.

4. Disclosure of Your Information

  • Service Providers: To vendors such as payment processors, travel partners, analytics providers, or cloud hosting services.
  • Business Partners: To travel agencies or hosts to fulfill your bookings.
  • Legal Compliance: To comply with laws, court orders, or government inquiries.
  • Business Transfers: As part of mergers, acquisitions, or reorganization of Yume’s assets.
  • With Your Consent: Where you’ve authorized sharing for marketing or promotions.

5. Your Choices and Controls

  • Access and update your account information within the Platform;
  • Opt out of marketing emails or SMS by using the unsubscribe option;
  • Manage location, cookies, and tracking permissions;
  • Request deletion of your account and associated data, subject to legal obligations.

6. GDPR and CCPA Privacy Rights

A. Rights of EU/EEA Residents (GDPR)

  1. Access your personal data and receive a copy of it.
  2. Rectify inaccurate or incomplete information.
  3. Erase your personal data (“right to be forgotten”).
  4. Restrict processing where you contest accuracy.
  5. Data portability to another provider.
  6. Object to processing for marketing or profiling.
  7. Withdraw consent at any time.

Requests can be made by contacting us at admin@getyume.com.

B. Rights of California Residents (CCPA)

  1. Know what information we collect, use, or disclose.
  2. Request deletion of personal information, subject to legal exceptions.
  3. Opt out of the sale or sharing of personal data (we do not sell data).
  4. Non-discrimination for exercising your privacy rights.

To exercise these rights, contact admin@getyume.com.

7. Data Security

We use industry-standard measures to safeguard your data from unauthorized access or misuse. Payment details are securely processed by third parties, and Yume does not retain full credit card information.

8. International Data Transfers

Your data may be transferred and processed in countries outside your residence, with safeguards such as Standard Contractual Clauses to protect your data.

9. Changes to This Policy

We may revise this Policy periodically. Updates become effective once posted. Continued use of Yume after changes constitutes acceptance of the revised terms.

10. Contact Us

Yume Privacy Team
📧 admin@getyume.com
🌐 www.getyume.com